Shipping policy
Free shipping on US orders over $150
SHIPPING STATUS
We try our best to send out your packages on time every day! That means all orders received before 2pm (PT/California time) on a business day will be shipped out from our Los Angeles warehouse that same day! Otherwise, your order will be shipped the next business day. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
UPDATE: We have temporarily suspended shipping to certain destinations including Bahrain, Saudi Arabia, United Arab Emirates and Israel. Thank you for your understanding.
INTERNATIONAL CUSTOMERS PLEASE NOTE: If you select the Standard shipping option, there could be delays up to 3-4 business days from the time of dispatch (when you receive your tracking email) to when the courier collects the parcel. Please consider this when placing your order as transit times are estimated based on the pick up date. Express packages are picked up every day.
DELIVERY TIME
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Hello Molly is not responsible for any delays caused by the carrier, especially during high-volume periods. Hello Molly can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 7 business days (USA or Australia) or 30 business days (all other countries) of placing the order, please contact us HERE and our team will investigate.
Shipping costs by total order value (USD)
| United States | Under $150 | Over $150 |
|---|---|---|
| STANDARD est. delivery 2-6 business days | $9.95 Standard | Free Standard |
| 2 BUSINESS DAYS | $19.95 Flat Rate | |
| NEXT BUSINESS DAY | $29.95 Flat Rate | |
Shipping to the rest of the world
We have temporarily suspended shipping to certain destinations including Bahrain, Saudi Arabia, United Arab Emirates and Israel. Thank you for your understanding.
| Country | Express Est. Transit Time | Express Shipping Cost | Standard Est. Transit Time | Standard Shipping Cost |
|---|---|---|---|---|
| CANADA | 1-2 business days | $10 CAD over $180 CAD or $15 CAD | 10-15 business days | FREE over $180 CAD or $7 CAD |
| FRANCE | 2-4 business days | €10 EUR over €180 EUR or €14 EUR | 10-15 business days | FREE over €180 EUR or €7 EUR |
| GERMANY | 2-4 business days | €10 EUR over €180 EUR or €14 EUR | 10-15 business days | FREE over €180 EUR or €7 EUR |
| HONG KONG | 3-4 business days | FREE over $1400 HKD or $60 HKD | Not Available | Not Available |
| ITALY | 2-4 business days | €10 EUR over €180 EUR or €14 EUR | 10-15 business days | FREE over €180 EUR or €7 EUR |
| JAPAN | 3-4 business days | FREE over ¥25000 JPY or ¥1750 JPY | Not Available | Not Available |
| MEXICO | 1-4 business days | $250 MXN over $3300 MXN or $300 MXN | 10-15 business days | FREE over $3300 MXN or $200 MXN |
| NETHERLANDS | 3-4 business days | €10 EUR over €180 EUR or €14 EUR | 10-15 business days | FREE over €180 EUR or €7 EUR |
| NORWAY | 2-4 business days | FREE over kr2200 NOK or kr100 NOK | Not Available | Not Available |
| SAUDI ARABIA | 2-4 business days | FREE over ﷼1000 SAR or ﷼40 SAR | Not Available | Not Available |
| SINGAPORE | 3-4 business days | FREE over $220 SGD or $10 SGD | Not Available | Not Available |
| SPAIN | 2-4 business days | €10 EUR over €180 EUR or €14 EUR | 10-15 business days | FREE over €180 EUR or €7 EUR |
| SWEDEN | 2-4 business days | FREE over kr1900 SEK or kr100 SEK | Not Available | Not Available |
| UNITED ARAB EMIRATES | 2-4 business days | FREE over د.إ800 AED or د.إ45 AED | Not Available | Not Available |
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
We aim to display all applicable customs and import duties and fees or notices of possible fees at checkout. If you have any questions, please contact us HERE.